Director, Eye Care, Reimbursement Business Advisor - East…

Job Description
The RBA Director is responsible for the management of the assigned field-based RBA personnel delivering provider-focused operational and reimbursement support to Medical Therapeutics customers (physicians and their office staff) to facilitate safe and effective use of AbbVie therapeutics.   The RBA Director oversees the region team to ensure appropriate leverage of programs, tools and resources to help customers understand and overcome barriers that may impede or delay access to treatment with AbbVie’s product’s and/or prevent appropriate patient compliance to recommended treatment protocols. Customer support includes provision of guidance on appropriate billing and coding to the highest level of specificity. The RBA Director collaborates with other RBA Directors, District Sales Managers, and Director of National Accounts on appropriate account prioritization and encourages inter-team communication at every level.  
The RBA Director also works with the marketing teams to contribute to development of provider and patient reimbursement strategies and resources and with Managed Markets and Government Affairs on relevant payer updates and trends.   Other activities include managing all personnel related issues such as hiring, training, development, and coaching, while maintaining high standards of regulatory compliance.
Leadership / Team Management
Effectively leads the team and has the vision and passion to inspire to meet / exceed all objectives (productivity and account metrics and all other agreed objectives)
Responsible for the hiring, training and coaching and all aspects of performance management including timely completion of performance appraisals, mid-year reviews, and compensation plans, working closely with HR and supervisor as required
Ensures the effective and timely execution of approved provider support to appropriate patient access to treatment with AbbVie’s products, balancing identified customer needs with AbbVie’s business objectives
Works with all team members to develop / progress Individual Developmental Plan (IDP) to ensure ongoing growth and contribution to the Medical Therapeutics business and appropriate succession planning
Consistently delivers positive leadership to the team, peers, senior management and the various business units through a proactive approach to best practice sharing, anticipation of issues and effective problem-solving with a keen sense of when/what to escalate
Contributes to continued strategic and compliant development of initiatives and plays and active role in the ongoing development / refinement of supporting programs and tools.
Communication and Reporting
Build excellent internal cross-functional relationships with a broad base of groups and individuals (i.e., sales management, marketing, training, managed markets, legal, regulatory, compliance, customers and third-party vendors etc.)
Manages all forms of communication in a proactive and timely fashion to meet or exceed expectations
Provides comprehensive progress reports on all aspects of team objectives as required
Manages team budget effectively to meet all agreed objectives and demonstrating ability to proactively identify efficiencies
 
Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hr day) is required
Driving a personal auto or company car or truck, or a powered piece of material handling equipment