Director, Project Management

Job Description
PLEASE NOTE: Candidates for this role must be able to work out of our Philadelphia, New York, or Chicago offices.
The Director is an account team’s production lead! Ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. The Director leads a multi-skill (ie online and offline) team of project managers. This person owns project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports. 
Key Responsibilities: 
 
Knowledge 
PM Approach: Ensures that the project management team utilizes a flexible project management approach 
PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver 
Talent Selection: Demonstrates the ability to hire and retain highly capable people while cultivating diversity and career development 
SOWs: Accountable for the accuracy of all team SOWs 
Problem Solving: Team’s chief problem solver and talent choreographer 
Agency process: Develops key operational tools (i.e. team or brand specific processes) 
Growing Talent: Demonstrated ability to grow mid-level producer talent; able to effectively handle performance issues 
Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects 
Technology: Continuously learning technology. Advanced Microsoft Project and Excel ability. Solid understanding of today’s digital technologies 
Strategy 
Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need 
Project Plans: Accountable for account-level master project plan creation and management. 
Process improvement: Proactively sees opportunities to adjust processes for efficiencies \
Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions 
Advising: Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations 
Risk Management: Leads large teams to develop and manage risk mitigation plans 
 
Tactics and Execution 
Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources 
Internal Relationships and Team Leadership: Collaborative business partner to team capability leads 
Management: Responsible for the career development of others 
Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks 
Vendors: Point of escalation for vendor management concerns 
Scope Definition: Scopes and estimates complex, multi-channel engagements 
Client Relationship 
Relationship: Client-facing lead on issues related to production and project management 
Client knowledge: Understands the client’s business and plans projects accordingly 
Passion: Demonstrates passion for the brands and our work 
Accountability: Owns vendor/partner relationships 
Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution 
New Business: Production lead on new business pitches; identifies upsell opportunities 
Communication and Writing: Uses advanced interpersonal and listening skills. Solid written and presentation skills