Hotel Receptionist

We are looking for an individual who is driven to provide a personalised experience to every guest, every time. This is a fantastic opportunity to become a part of our Reception Team. If you are passionate about providing amazing customer service and creating lasting relationships with the guests, we want to hear from you!

Responsibilities:

* Greet guests whenever you meet them across the site and check in on their stay personally

* Proactively understand our guests needs/plans whilst they stay with us and advise them appropriately

* Ensure entrance and main halls are always spotless and ready to receive guests

* Check in/out guests

* Assisting guests with luggage, if needed

* Direct guests across our site using clear and concise language

* Answering phone calls and emails in a professional and timely manner

* Accepting deliveries/post and distributing as needed

* Communicate effectively across all departments to ensure the highest level of service is delivered

* Take ownership of any guest concerns or feedback and ensure you deliver a positive resolution

Requirements:

* A positive person who loves to engage with all types of guests with varying needs and requirements

* Adaptable personality depending on audience

* Love providing solutions and exceptional customer service

* Able to think on your feet and remaining calm during busy periods

* Motivated and eager to learn

* Proactive and organized

* Strong computer skills – Salesforce/Opera, Microsoft Office

* Previous experience with Amadeus