Operations Supervisor

Job Description
AECOM is seeking an Operations Supervisor to be based in Lansing, Ml.
JOB SUMMARY
AECOM is actively seeking a highly talented Operations Supervisor for immediate employment as part of AECOM's Transportation Operations Center (TOC) practice in Lansing, Michigan. The position will report and work with a designated AECOM Project Manager, our local TOC leadership team and primarily work at one client facility and contract at a time generally located in the southeast Michigan area. The candidate will concentrate efforts towards managing client needs and expectations for our technical project service areas of TOC operations, maintenance, and traffic operations engineering. The candidate will need to be professional, self-motivated, resourceful, and able to successfully execute a wide-range of tasks in a fast-paced environment with ever changing priorities. The appropriately qualified candidate will need to demonstrate an understanding of leadership capabilities within a real-time operations environment and effective management of a diversely skilled workforce. (A flexible schedule is periodically needed for events and project coordination).
The movement of people and goods along today's roadways incorporates coordination of the efforts and capabilities of intelligent transportation systems, construction projects, and emergency services to support safe and efficient movement of people and goods throughout roadway networks. Transportation Operations Centers (TOC) are a key component in coordinating the efforts of various stakeholders and systems in unison, including state-of-the-art facilities that host centralized systems, communication networks, data repositories, and diversely skilled staff resources. TOCs affect the daily lives of residents, travelers, and businesses by actively managing the movement of people and goods, monitoring traffic conditions, disseminating information, and enactment of system changes that improve roadway safety and operations.
The general responsibilities of this position include, but are not limited to:
Directly manage the tasks and priorities of staff who oversee services in control room operations, real-time daily traffic operations, and device/system maintenance.
Routine management and communication with the client to set expectations, needs, and priorities for our services.
Utilize project and system performance metrics to identify areas for improvement in service delivery and quality.
Maintain awareness of the TOC equipment availability, traffic related construction project(s), and traffic incident management.
Coordinate with the client on citizen issues related to complaints, inquiries, and public information requests.
Write and maintain technical documents, including but not limited to: the TOC Operations Manual/Standard Operations Procedures, training programs, presentations, technical memorandums, and website content.
Support the client and/or lead TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and stakeholder coordination meetings.
Support the client as a subject matter expert for TOC control room operations, incident management, and field maintenance practices as experience is gained.
Oversee and support staff in the adherence to and execution of safe work procedures.
Create and sustain a motivated, engaged, and actively recognized workforce.
Mentor current staff and new hires on procedures, policies, and career pathways.
Regularly review staff performance in terms of accuracy and quality of their work as an individual or technical team.
Provide rotational Night/Weekend on-call support
Ability to independently perform Operations Specialist duties such as monitoring roadways, effectively using Advanced Traffic Management Software (ATMS), performing Safety Service Patrol (SSP) dispatch, and active communications with first responders
Oversee scheduling of all staff members
Participate in internal and external meetings to represent AECOM, MDOT, and the Transportation Operations Center. Document discussions, share applicable information with the project team, and follow-up on all action items.
Coordinate with the AECOM project manager to meet overall contract/project requirements.
Perform other duties as needed by the client and AECOM project manager.