Service Transition Manager (SC cleared)

2

Service Transition Manager

12 months

London - x2 days onsite

Active SC security clearance required

£460 per day inside ir35

Role overview:

Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team.

You will be part of the World Class Live Services team. This is a team of 16+ people who are consulting on a long term vision whilst implementing quick initiatives to alleviate pain points and reduce reliance on the Delivery Programme.

You will be assisting the client in transitioning new applications from a project delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and / or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment.

Essential skills:

** Must be a UK National with minimum 5 years residency **
Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support.
ITIL Certification and ITIL Service Transition-certified (Nice to Have).
Experience in Service Management concepts and ability to apply these in a Service Transition context.
Experience of Service Acceptance Criteria.
Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
Experience working in a client facing role and track record of developing client relationships.
Ability to work across and manage a large number of stakeholders.
Excellent written/verbal communication skills
Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives.
Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.

If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed