Customer Service - Service Delivery Coordinator

Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team.

This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.

Responsibilities

* Act as the primary point of contact to key accounts

* Manage and resolve a wide range of account queries

* Continuously develop the service offering to key accounts

* Communicate any billing issues to the billing team and vice versa

* Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program

* Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues

* Support the launch of new products of services through effective internal and external communication

* Support back-office in providing aftersales support and customer care

* Various standard and adhoc reporting

Desired personal attributes

* Excellent organisational skills

* Self-motivated

* Excellent verbal and written communication skills

* Good arithmetic skills

* Computer literate with strong Excel and Outlook skills

* Excellent attention to detail

* Good at working as part of a team and individually

In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business