پست شده در: بازاریابی در میدلندز شرقی | آخرین بروزرسانی: |
About The Role
Team – Customer Communications
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time hours per week. This is a 12 month Contract position.
Top 3 skills needed for this role:
Strong communication and attention to detail
Good at managing stakeholders
Ability to support and deliver across multiple projectsWhat this role is all about:
The primary focus of this role is to support the delivery of content and design changes to our suite of plan and policy communications and documentation. These touchpoints are foundational to our members’ experience, providing them with the key information, guidance and support they need to engage with their products.
Working closely with your manager and other members of the Customer Marketing Team, you’ll be responsible for maintaining and updating a range of system-generated and manual communications and documents. This will involve liaising with a broad variety of stakeholders from across the business, ensuring that changes to our products and services are accurately captured and reflected in our communications. This role works across our product range and manages the process from initial briefing through to testing of the final outputs from our development teams.
This role will suit you if you enjoy getting into the detail. Your day-to-day will focus on interpreting changes to products and services and figuring out how this applies across our communications. Integral to the role, is ensuring our communications deliver a seamless customer experience. This means that they’re relevant, simple and easy to understand.
Key Actions
Support the delivery of technical changes in our suite of communications across products and a range of channels (email, post, digital inbox, SMS)
Liaise with stakeholders across the business to understand requirements and obtain sign off to comms changes – business areas include R&D, Compliance, Underwriting, Member Care, Member Servicing, Retention, Finance, Enterprise and IT Development Teams.
Adhere to our compliance approval process to ensure communications are approved by all relevant stakeholders and meet all regulatory and legal requirements.
Work closely with the IT Communications Development Team, attending refinement sessions to brief them on changes required to communications, then reviewing and signing off test output of the communications prior to go live, followed by production proving activities to sign off the changes in production.
Manage your own communication assets to set use by dates, including review, updates, extensions or made obsolete as appropriate.
Supporting other areas of the business with one off communications e.g. Member Care, Retention
Support the Marketing Manager to create impact assessments and input into delivery plans to support projects. Manage the delivery of changes to your own communications assets, reporting on progress against the plan and following up on activities where appropriate. Attend project meetings as required.
Support the resolution and investigation into problems identified during analysis, development, testing and post-production of customer communications, using your own knowledge to solve problems and suggest solutions.
Liaise with external design, print and fulfilment providers as and when required Essential Skills needed to fulfil this role:
0 -2 years business experience
Excellent team worker and relationship builder
Strong communication skills – both written and verbal
Strong attention to detail
Customer focussed
Takes a pragmatic approach and remain calm under pressureSo, what’s in it for you?
Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
We're really excited to announce that we have recently been awarded "Top 10 Places To Work" in The Sunday Times Awards 2024!
Diversity & Inclusion
We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early
