Case Admin/Receptionist

We've got a great opportunity for a full-time, temporary assignment within the Portsmouth area, for a case admin, to join an admin team within the National Probation Service.

Our client The Probation Service is a statutory criminal justice service that supervises high-risk offenders released into the community. The Probation Service is a statutory criminal justice service that supervises offenders released into the community, while protecting the public.

Case Admin - Full time

Monday-Friday 09:00-17:00
37 hours per week
To work within the aims and values of NPS and NOMS
Location - 52 Isambard Brunel Roaad, Portsmouth Probation Service - PO1 2BD
Temporary Contract - long temporary assignment
Pay Rate: £11.44phBrief description

Maintaining databases, monitoring performance, completing work requests for practitioners, some reception cover.The job description below is to provide you with an outline of what you will be supporting your colleague with on their day to day duties.

The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.Responsibilities, Activities & Duties:

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service
Act as single point of contact within unit for specialist area of work as required
Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and , distributing notes/minutes and action points
Requirements:
All offers are subject to a basic DBS check, 3 years referencing and HMPPS Vetting.

ABOUT US

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group