Softphone Genesys Administrator

Job Description
This role responsibilities include conducting full lifecycle analysis to include requirements, activities and design of data and administrating application. The successful candidate will develop and maintain data and reporting capabilities and also coordinate application troubleshooting/tests to deliver and meet business needs. The candidate will also monitor performance and quality control plans to identify improvements.
Responsibilities
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Design, construct, install, test and maintain data management system
Acquire data from primary or secondary data sources and maintain databases/data systems
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
Responsible for troubleshooting\maintaining\configuring application environment consisting of Development, User Acceptance Testing (UAT) and Production levels
Work with third party software vendors to troubleshoot and resolve issues
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Locate and define new process improvement opportunities
Salary:  $95K- $100k per year