Publié dans: Service Clientèle dans Royaume-Uni | Posté: |
Customer Service Advisor - French (Native) and Spanish
Shirley, Solihull
Salary £27,000 - £29,000 (dependent on experience) + Bonus + parking + other benefits
Monday - Friday 08.30 - 5.00pm (37.5 hours)
A key point of contact for French and Spanish customers, you will be responsible for taking incoming calls, managing queries in relation to orders, deliveries and availability whilst providing a 5 star customer service experience.
You will be:
*Contributing and supporting the team with taking calls, responding to emails and sales order processing from European Clients in France, Spain and Portugal.
*Talking to customers from B2B to B2C and handling queries
*Inputting orders and taking ownership and resolving queries in a timely manner
*following processes and procedures and keeping accurate records of orders and correspondence with customers
*Dealing with general enquiries relating to product information and availability
You will:
*Fluent French and Spanish language skills
*Possess excellent communication skills both written and verbally
*Have previous experience of working with a customer support environment
If you are looking to join a very successful global company and speak fluent French and Spanish - Please get in touch!!
Plum Personnel is a small independent agency. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be carefully considered in line with the Job Description.
If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR