Repairs Scheduler

Repairs Administrator
Temporary Opportunity via BRC
  
Job Title:          Repairs Administrator 
Location:         Cornwall  (Hybrid working)
Sector:             Social Housing    
Type:                Temporary Contract 3- 4 Months +
Rate:                 £14.23 per hour (PAYE including holiday)  
Hours:              37 Mon – Fri 9-5 
  
BRC are working with a reputable Housing Association to recruit an experienced administrator on a temporary basis for 3-4 months with the possibility of extension. To support the busy repairs team and contractors delivering works to tenant’s properties
  
Job Information:

In this role, you will be responsible working closely with the repairs team, organising and managing the scheduling of emergency repair work orders, customer appointments and inspections to customer’s properties
Manage inbound and outbound calls to and from tenants regarding repairs to their properties
Maintain and manage accurate records in relation to workload, raising and processing orders and collating frequent updates on progress of all works from subcontractors
Manage repairs requests from tenants, booking and scheduling appointments with contractors and re-scheduling when necessary
Liaise with customers on the phone and via email
Answer queries raised by tenants relating to works being carried out, timescales and liaise closely with the trades staff and contractors relating to works
Monitor and maintain the scheduling systems to ensure status updates are received
To liaise closely with the managers of the service and provide seamless support in the management of cases, ongoing enquiries
Attend and participate in meetings with managers and stakeholders   
Job Information:
Strong administration and organisation skills
Knowledge of using computer systems including Outlook
Customer service and social housing experience