Maintenance Person

Profile Overview

The Maintenance Technician is primarily responsible for the daily activities of the Hotel in question including the adherence of the full SOP's set, with the aim of meeting and exceeding organizational goals within the Maintenance Department. In the absence of the Head of Maintenance, the Maintenance Technician takes full responsibility of the department.

Areas of Responsibility

 Complying with the organization’s standards and statutory health & safety regulations;

 To provide excellent customer care, respond effectively to guests’ queries and requests and maintain a homely, warm and safe sense of ambiance within rooms and public areas;

 Interacts positively with the rest of the team and liaises directly with the line manager;

 Maintains a confident and mature approach, while practicing tact and diplomacy;

 Performs other related duties, tasks and responsibilities as determined by both the line manager and organisational needs, while providing an environment of openness and trust, with constant feedback and performance coaching;

 The efficient standard Maintenance procedures and their execution by the Team;

 Maintains service quality standards, by conducting on-going evaluations and investigating complaints;

 Assists in motivating the Team in applying excellent standards of customer care, on-going and preventive maintenance and acting professional at all times, while identifies requirements for training;

 Provides a two way communication and nurture an ownership environment with an emphasis on motivation and teamwork;

 Controls the department’s expenditure hand-in-hand with the Head of Maintenance on issues such as electricity consumption, product usage, adhering to schedules, etc