פורסם ב: עיצוב אתרים ב- צפון אירלנד | פורסם: |
Customer Service Executive / Account Manager - Packaging & Labels
Location: Leicestershire
Salary: DOE
Company: One of Europe's leading print and packaging manufacturer.
Role: The successful candidate must have the ability to maintain and develop strong relationships with key accounts to deliver an excellent customer experience.
You will be responsible for day-to-day administration duties within the Customer Service Team, including managing customer orders from start to finish.
You will be a team player, working closely with internal departments to ensure a seamless process is achieved.
* Processing customer orders, and managing to completion
* Liaising with Planning, Operational and Despatch teams regarding customer orders
* Respond to pricing, stock and delivery enquiries
* Monitor account performance and associated improvement projects
* Managing customer projects through the business
* Serves as a day-to-day contact
* Participate in meetings with existing clients and internal teams
* Ensure high quality standards in all client deliverables
* Coordinate client-specific projects throughout the lifecycle
* Creating job briefs and booking in jobs
* Dealing with client queries and complaints whilst project managing ongoing projects
* Keeping customer records up to date
Requirements:
* Packaging / Print / Labels industry experience
* Proven account / project management within an agency / packaging manufacturers
* Technical knowledge or printing processes – print and packaging
* Ability to use MIS systems
* Ability to input data and process orders
* Team collaboration skills
* Excellent organisational and time management skills
* Excellent communication skills - both verbal and written
* You are organised and calm under pressure
* Progression opportunities for the right candidate!
Apply:
Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.
Key words; customer service / client services / branding / packaging / print / design / creative / graphics / CSR / customer service representative / admin / administrator / administrative / labels / Project Manager / Account Executive / Account Manager / Technical / Order processor