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Helpdesk Advisors Required!
Birmingham - On-site full-time (Monday - Friday)
Up to £25K
GRG are working with a client who is based just outside of Birmingham City Centre, to join their expanding Customer Service Department due to an increase in volume of workload.
This expanding company and team, are seeking a Helpdesk Advisor, to be responsible for providing technical support & general customer service queries, to both internal and external customers. This is an exciting opportunity for a technically minded individual who is passionate about providing excellent customer service, loves the telephone and tech!
Key responsibilities:
Responding to customer queries and providing technical support via phone, email and chat
Troubleshooting technical issues and providing solutions to customers
Escalating complex issues to the appropriate team
Maintaining accurate records of customer interactions and technical issues
Collaborating with other teams to identify opportunities for process improvementWhat are we looking for?
Excellent communication skills, both written and verbal
Strong problem-solving skills and ability to think creatively
Ability to work under pressure and meet deadlines
Experience in a technical customer service support role, scheduling and appointment setting customer service telephony experienceBenefits:
Competitive salary and benefits package (including Health care, pension, salary increases, private medical insurance, gym membership, birthday day off & retail discounts, plus much more!)
A supportive and friendly working environment
Regular social events and team building activities
Access to training and development opportunities, with regular progression in an innovative brand!At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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