Destinations Manager

Job Summary
To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements
Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises
To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments
Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
Ensure Destinations team provide standards of service consistent with RSSCs expectations
Ensure appropriate follow up on guest issues addressed to the Destinations Desk
Profile
Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
Worked in a luxury environment as Destinations Manager for at least 3+ years
Understanding of the highest level of service
Must have fulfilled equivalent position on a medium+ sized ship
Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
Well organized; a multi-tasker
Used to dealing with complaint handling
Used to dealing with special requests and used to achieving results
Ability to manage the Destinations Team
Great at customer service and building positive relations with guests and colleagues
Ability to work under pressure and maintain a pleasant working environment
Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar
Excellent communication skills.
Strong leadership skills and practice leadership by example
Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
Ability to work in an international environment
Excellent appearance