Implementation Consultant

Job Description
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world.  Our focus is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution.
The Implementation Consultant, Commercial Solutions Implementations position is an individual contributor responsible for leading complex implementations of Visa Commercial Solutions services with financial institutions and fintech partners in North America.  The position is responsible for program management of complex issuer implementations and launch of new or complex Visa Business Solutions programs. The individual will coordinate with multiple internal teams to develop and manage project materials, lead issuer project meetings and presentations, and provide regular updates to issuer/fintech and internal leadership teams on project status.
Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
Coordinate directly with customers to understand card program set up requirements and facilitate new & existing card program installations, conversions and maintenance requests without customer impact.
Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives.
Assess operational opportunities to increase service quality or efficiency.  Serve as primary expert in review.
Prepare and maintain detailed project plans, status reports, and issues logs.
Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
Represent customer system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Coordinate internal Visa resources to ensure delivery on commitments.
Report customer project accomplishments and deliverables to management.
Proactively identify operational opportunities to increase service quality or efficiency.
Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
Act as a mentor and train more junior team members with minimal guidance.
Work with Director on team development projects – as assigned
Work closely with Project teams to engage as a SME on new product initiatives.
The Implementation Consultant will also provide guidance and expertise, based on complete understanding of client business needs and project scope.  A significant portion of this role will involve developing clear and professional external documentation and internal workflow processes.
The position requires a high level of interaction and collaboration with business and technical leaders across the company, serving as a subject matter expert to clients and internal teams.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.