Customer Service Administrator

Customer Service Administrator
Northampton
Monday-Friday 8:30am – 5:00pm
£11.44 per hour
Temporary-Permanent
 
Our Client
 
We are working with a fantastic organisation in the Northampton area that are looking for Customer Service Administrators to join their dynamic and friendly team.  This is a vibrant and busy team, and there are great opportunities for a long term career.
 
Duties:

Deal with telephone enquiries from members of the public relating to the issue of PCNs and Permits. –
Providing advice to members of the public on the current legislation relating to the issue of the penalty notice and information relating to new or existing permits.
Log all telephone conversations on the system.
Scan, index and progress all correspondence onto the processing system daily.
Answer correspondence relating to the issue of PCNs, making relevant checks to investigate appeals and reply ensuring all points are answered.
Liaise with Client Officers regarding Policy and Criteria for appeal decisions.
Liaise with the Post and Reconciliation Senior regarding any receipting discrepancies/ payment queries and update system with all relevant details, as necessary.
Apply to the DVLA for vehicle registration keeper details.
Send out statutory notices to registered vehicle keepers.
Participate and complete other duties and tasks as necessary as and when requested by the supervisor or manager. 
Skills Required:

Fast and accurate computer keyboard skills
Numerate with good verbal and written communication skills
Computer literate, including Word, Excel and Outlook
Full training provided