Customer order administrator

We are looking for a Customer Order Administrator to join our Leading UK company based in Watford

Salary: up to £29,431pa
28 days Holiday (including bank holidays)
Hybrid working after 6 Months
Structured training plan & great progression opportunities
Permanent Position
Working Hours: Monday to Friday
Free shuttle bus from Watford station
As an Customer order administrator, you will join our fantastic order & placing team on our great campus in Watford, where you will work with our customers over via email and also over the phone to ensure all orders are reviewed and actioned within 24 hours from receipt..
 
You will need to be organised as you will be managing the end to end process from placing orders with dealerships and liaising with them to ensure they have the right cars, to the employers to set up contacts and the employees to make sure they get their car when they are supposed to get it and everything in between.
 
Our Customer order administrator need to be confident on the phone and be able to build relationships to ensure we can deliver our promise to our customers whilst managing a portfolio of cases and ensuring everything is on track to be complete when needed and working to company KPI’s and targets.
 
Ideally you need to have at least 2 years’ experience in high volume administrator role with an eye for detail to ensure that no stone is left un turned during the process , a solid history of managing portfolios of work at different stages .
Customer order administrator – Main responsibilities: 

Ensuring all orders are captured within a 24 hour turn around.
To prepare the contract ensuring all employer specific details and requests are included.
Using effective and proactive between Tusker and the employers to send and receive contracts within a timely manner.
Liaising with dealers to ensure all vehicles specifications are accurately and effectively ordered.
Building and maintaining mutual beneficial relationships with our dealer network
Interpreting dealer responses to quote enquiries
Placement of all customer quotes with most competitive supplier
Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
Highlighting vehicle specification issues and working with the dealers and customers to ensure we meet a happy resolution
Prioritising stock vehicles and committed stock deals to ensure a fast turnaround.
Confidently contacting drivers and employers to resolve issues regarding contracts and vehicle updates from the dealers.
Managing and investigating complex issues by taking ownership of the case.
Supporting the achievement of the Tusker delivery process by successfully and effectively processing requoted orders with great attention to detail.
Liaising with insurance partners for VIP drivers
Updating customers on progress of quotes via email or phone as required
Case management and responses within agreed hourly and Daily KPI’s
Handling inbound calls and confidently contacting drivers and employers to resolve any queries.Apply ONLINE today & a member of the team will be in touch
 
Would also suit: Customer Order Administrator, Admin, Administrator, case coordinator, order processor