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CUSTOMER SERVICES ADVISOR – GERMAN SPEAKING
NEWPORT
PERMANENT FULL TIME
£24000 - £24500K PLUS EXCELLENT BENEFITS
Purpose of Job
To deliver best in class customer service from enquiry to delivery and beyond.
To delight customers, providing operational and technical support for the Companies’ product range.
Principal Accountabilities
* Accurately respond to customer enquiries within expected timescales.
* Provide appropriate accurate technical customer support.
* Facilitate and coordinate the return and replacement process.
* Liaise with customers to initiate or renew service contracts.
* Liaise with service providers to provide timely and value-added logistics service.
* Provide accurate first response failure mode data to the Repair team.
* Provide support for Finance team with credit management.
* Provide support for direct sales where required or appropriate.
* Preparation of quotes and entry of orders into business system.
* Preparation and provision of export documentation.
* Utilise business systems to report, record, and support all processes where applicable.
* Utilise periodic customer surveys to measure operational excellence.
Knowledge, Experience and Relevant Qualifications for this Job
* Fluent in spoken English, plus German.
* Fluency in French would be an advantage.
* Good written ability across both qualifying languages.
* Microsoft Office literate.
* Familiarity with SAP or similar business system would be an advantage
Working Hours
Mon – Thu either 8-4 or 9-5 on a rota basis and on Friday’s 8-4.
There is the need to cover Saturday’s 8-11am (which can be done remotely) on a rota basis. This will be paid as overtime at time and a half.
Annual leave
Entitlement is 25 days. We give this in hours so staff have the flexibility of booking off hours, should they wish instead of half days etc.
Employee Benefits
Private Medical Cover for individual, couple or family cover (with NO excess)
Gym membership up to £30 per month
Death in Service
Company pension with access to a free independent financial advisor
We also run an EAP (employee assistance program) which is a free, confidential service which gives advice from any aspect of your life; financial, mental health etc.
There are also mental health first aiders based on-site which can help support staff or signpost them to relevant help.
By applying you're giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we're recruiting for.
Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles