Security Supervisor

Position: Security Supervisor
Location: Whitehall
Pay Rate: £14.91 per hour
Hours: Average 60 hours per week
Shifts: Monday to Friday Days only - 7am to 7pm
Your Time at Work

- Manage the daily operational routine in the Gatehouse and Control Room ensuring Officers roles and responsibilities are carried out in full.
- Maintain all ongoing reports and logs that are produced on a regular basis.
- Take control of emergency situations, guide and advise Officers through the situations until relieved by a member of the Emergency Services or Park Management Team.
- Respond to requests for assistance in a prompt and professional manner.
- Ensure all health and safety procedures are followed.  Record and report to the Security Manager all faults, health and safety hazards and unsafe working practices.
- Report and record all accidents in accordance with local policy.
- Respond to any calls for first aid and (Trained Staff) administer treatment or summon further medical attention.  Ensure any usage of the first aid equipment is reported for replenishment.
- Whilst on duty a 'Daily Health and Safety Tour' must be carried out in line with established procedures.
- Follow other established procedures as laid out in the site Security Procedures, Security Policy, and Business Continuity Plans.
- Investigate the cause of all Fire and Intruder alarm activations and submit relevant report
to the Security Manager and using Fire Strike Cards, notify the tenant or out of hours contact in the event of any emergencies.
- Ensure that you and your Officers have booked on and off at the beginning and end of each shift. 
- Ensure all check calls are made in accordance with company policy.
Protection of Property and Premises:
- Ensure that any patrols that are needed are carried out in accordance with local policy.
- Prevent, deter and report any unauthorised access to the Park.
- Ensure all keys are managed in accordance with the local policy and report any discrepancies to the Security Manager.
- Ensure all equipment provided by the customer and G4S is Managed in accordance with local policy and used in a professional manner.
- Maintain all log books and records as detailed in the Security Procedures and Assignment Instructions.
- Deal with lost and found property in accordance with the local policy.
- Act appropriately on initial investigations and report of incidents, suspicious activities, objects and vehicles by the Security Officers.
- Start initial investigations both verbally and in writing on incidents or suspicious activities.
Customer Services:
- Display an outstanding level of customer service.
- Take responsibility for problems that staff and visitors may have and see it through to a resolve or escalate to the Security Manager.
- Display the highest standard of personal presentation to maintain the image of G4S and the customer.
- Answer all telephone calls in a polite and professional manner.
Staff Supervision:
- Provide motivation, encouragement, coaching and development to Officers.
- Monitor and control staff performance, attendance and punctuality.
- Maintain consistent disciplinary standards, ensuring the correct procedures are followed and all records are maintained.
- Complete appraisals of Security Officers as requested by the Security Manager.
Continuous Improvement:
- Identify opportunities for improving practices and processes and report them via the Security Manager.
- In partnership with the Security Manager, continuously develop/up-date the Parks Business Continuity Plan, Procedures and Security Policy.
Other Responsibilities:
- Ensure all paperwork is completed in a legible fashion.
- Undertake any other duties as requested by the Security Manager, Operations Manager and/or the Client.
Our Perfect Worker

It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.
Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.
Key Information and Benefits

- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided
Job Ref: 1G4S (G180)
About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
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