Call Handler

Inbound Call Handler / Service support call handler , Lostock Bolton, Monday to Friday £24k Monday to Friday, 40 hr working week
Interviews are taking place Wednesday 15th, Thursday 16th and Friday 17th May so you would need to be able to commit to one of these.
Love been on the end of phone and taking calls from customers ? If you get a buzz out of being the first point of call, the person that starts that ball rolling to solving issues, then read on.
As the Call Handler / Customer Service Coordinator / Service support Call handler you will be working with a well established company, they are mixing things up and building a team to provide frontline call answering for breakdowns, service related issues and all other enquires.
You could be in at the beginning as they build their new team as a central point of contact for all customer enquiries
Answering calls will become second nature, ensuring that you understand the enquiry, logging the details accurately so that they can be forwarded to the correct department.
This requires great attention to detail, a good telephone manner and superb communication skills to ensure your customer is happy.
So, as the call handler / customer service coordinator what will your day to day be doing ?
* Answering calls within the agreed service level agreements that we have with our customers
* Accurately recording on the IFS system, all the details that are relevant to the customer and ensure a slick process as the work is passed to the coordination team
* Supporting the regional admin team at times where call volumes allow
* Providing an industry leading customer experience on every occasion
* Handle all calls with a professional and empathetic manner.
If you enjoy a busy environment, love being on the phone and logging calls for customers this is absolutely the perfect role for you.
You will need your own transport to get there as its a bit tricky on the bus and would involve a 15 minute walk, but its not impossible.
Interested, want to be a part of something new ? Great hit that apply button now.
This role would someone who enjoys being on the phone, someone who has worked in a call handling role, a customer services role or similar