Tenancy Support Worker

We are currently hiring a Part-Time Tenancy Sustainment Worker, to work with a social housing provider based in Leicester, for 17 hours per week.

As a Tenancy Sustainment Worker, you will be responsible for:

• Providing consultation and support to residents before, during and after works to their homes, ensuring high levels of customer satisfaction.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• Carrying out choice events, consultation events and individual consultations with residents regarding future work.
• Carrying out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Completing resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
• Agreeing access arrangements with the resident and book appointments to enable the work to their home.

To be successful in this Tenancy Sustainment Worker role you will have:

Tenant Liaison Officer experience or similar (RLO, TLO, CLO, resident liaison officer)
Great customer service skills
Ability to work in a fast-paced environment

We are also interested in seeing CV's from: Housing Officer, Tenancy Support Worker, Housing Support Worker and TSO.

If you are interested in this role, apply directly, email (url removed) or call (phone number removed)