Helpdesk Coordinator

Job Reference: /JB/24-05/1183/9

Job Title: Helpdesk Coordinator 

Location: Office Based 

Location: Seaforth House, Hillington, Glasgow? 

Hours per week: 37.5 | 5 over 7 shift rotation | Mon-Sun | 07:00-15:30, 08:00-16:30, 10:30-19:00 

Business Overview 

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. 

Role Overview 

We are currently recruiting for a Helpdesk Coordinator to join our passionate and driven team based at our Glasgow Office.

Benefits 

25 days holiday + bank holidays 
Free fruit in our offices 
Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) 
Wide range of retail discounts 
Regular social and charity events are held in our offices 
Get involved in charity events in the local community 

Wellbeing 

Discounted gym membership 
Eye test £25 voucher and up to £100 towards glasses 
Join our Cycle to Work scheme via salary sacrifice 
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events 
Access to internal Mental Health First Aiders 

Career development and recognition 

Immediate access to “Opportunity” our internal Learning and Development platform 
Opportunity to win monthly awards 
Long service awards 

Key Responsibilities: 

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System. 
Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to correct engineer resource based on location, skill, priority, and customer requirements.? 
Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.? 
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System. 
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates. 
Raise purchase orders within the system for materials in order for the engineers to complete their jobs on time, ensuring costs and contract thresholds are adhered to.? 
Coordinating and supporting Contract Managers in works across various contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations. 
Updating the database of quotations, engineering overtime and statutory compliance certification, where requested. 

About You: 

Applicants must have the right to work in the UK 
Strong Customer service skills. 
Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept. 
Strong knowledge of Microsoft Office packages. 
Excellent organisation and planning skills. 
Knowledge and understanding of property-related issues. 
Exceptional telephone etiquettes