Operations Administrator

Job Description: Operations Administrator at DeMellier Ltd

Job Title: Operations Administrator

Location: Hammersmith Broadway + flexibility to work from home with the requirement to go into the office 1-3 days weekly, once fully trained. During training, it is expected that the worker will attend the office for the first few weeks unless otherwise specified.

Hours: Monday - Friday, 09:00 - 17:30 with some flexibility for late finishes if and when needed.

Salary: £25K to £30K (£12.01 to £14.42 per hour).

Type: Temporary role with a high chance of becoming permanent as the business continues to grow.

Reports to: Operations Manager

About DeMellier Ltd

DeMellier is a luxury handbag brand dedicated to creating high-quality, stylish, and ethically crafted handbags. Our products are designed in London and handcrafted in Spain using sustainably sourced materials. We believe in giving back to the community, funding vaccines and treatments for children in need with each purchase. Join us in our mission to empower women and make a positive impact on the world.

Job Summary

We are seeking a detail-oriented and proactive Operations Administrator to support our operations team. The successful candidate will play a crucial role in ensuring smooth day-to-day operations, maintaining our high standards of quality and efficiency, and supporting various administrative tasks within the operations department.

Key Responsibilities

Inventory Management:

Monitor and manage inventory levels to ensure adequate stock levels are maintained.
Coordinate with suppliers and manufacturers to track and replenish stock as needed.
Perform regular inventory audits and report discrepancies.

Order Processing:

Oversee the end-to-end order processing cycle, from order entry to delivery.
Coordinate with the logistics team to ensure timely and accurate shipment of orders.
Address and resolve any order-related issues or discrepancies.

Administrative Support:

Maintain accurate records and documentation for all operational activities.
Prepare and generate reports related to inventory, orders, and logistics.
Assist with scheduling and coordinating meetings, as well as preparing meeting agendas and minutes.

Customer Service:

Handle customer inquiries and resolve any operational issues related to orders, shipments, and returns.
Liaise with the customer service team to provide seamless support to our customers.

Process Improvement:

Identify opportunities for process improvements within the operations department.
Implement and monitor process changes to enhance efficiency and effectiveness.

Must-Haves

Competent use of Excel and Office Suite Software.
Proven administrative experience.
Strong organizational skills.
Some level of customer service experience.
Excellent written and spoken English.

Nice-to-Haves

Spanish speaking.
Experience with stock movement.
Knowledge of customs procedures.

If candidates possess these additional qualities, there may be an increase in the pay rate, to be agreed upon prior to their start.

Training

Training will be provided by DeMellier 'on the job' with the opportunity to shadow the person currently covering the duties.

Benefits

Competitive salary and benefits package.
Opportunity to work with a dynamic and passionate team.
28 Holidays per year
Permanent opportunities
Guaranteed work shifts
Get paid weekly
On the job training
Mortgage references
Pension SchemeIf you are looking to contact our onsite team, please visit the site locator on our website.

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