Mobile Device Management – Customer Service Representative

Job Description
Summary:
American Technology Services, Inc is seeking a Customer Service Representative to support a new Mobile Device Management Services program.  In this role you will be providing service and support for end users on the procurement of new mobile devices, changes to calling plan features, billing inquiries as well as managing a mobile device spare pool. This is a full-time position with the hours of 8:30am to 5:30pm, Monday – Friday.  
Responsibilities:
Provide exceptional customer service
Ensure all orders/transactions are recorded in the Mobile Device Management Portal
Provide translation services between the portal supplier and mobile carriers and /or end users
Asset Management of the spare pool inventory
Identifies and escalates priority issues
Stays current with relevant training on portal operations.  
Conducts all assigned job duties in a timely and productive manner
Completes other duties as assigned
Ensures compliance with all company procedures and guidelines including Code of Business Conduct and Ethics
Manage and respond to ServiceNow ticket queue
Act as L2 point of escalation for end user support related to mobile device procurement and usage
Additional requirements may exist if offer of employment is extended