Senior Customer Service Agent

Job Description
SIXT is looking for a Senior Customer Service Agent to oversee the day-to-day planning and developing of their team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, they will assist with developing and training their staff. The ideal candidate possesses the following attributes:  
Strong verbal and written communication skills 
Strong organizational skills and the ability to multi-task 
Excellent management skills 
Ability to manage stressful or unusual situations while maintaining good customer service 
What you will do:
Motivate and inspire the team to surpass their customer service potential and quotas 
Coach new agents during the incubation period after training 
Communicate the company’s purpose, core values, and vision to employees 
Meet and exceed departmental objectives, including conversion targets and lead generation 
Constantly aim for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day-to-day basis. 
Facilitate cross functional communication within the company for improved working conditions 
Actively participate in weekly meetings 
Prioritize and meet deadlines from multi-staff members within the department