Customer Service Representative I

Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 
Position Purpose:
Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts. Some responsibilities include pricing, waste characterizations, contract specifications, manifests and schedules, & resolving invoice discrepancies, etc. to ensure accuracy of customers and/or Onyx personnel inquiries. Assists sales or related personnel in securing new business and maintaining existing customer base.
Primary Duties/Responsibilities:
Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
Review billing packets for accurate coding data and confirm codes to match contracted pricing.  Modify pricing information if incorrect in system.  Follow up with a collection of open AR.
Make sales calls on established customers to provide additional services or maintain current customer base.
Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level.  Preparation of customer quotations.
Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.
Other duties as assigned