Council Tax Officer

Council Tax Officer

Enfield - Fully Remote

You will work as part of a fast-paced team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively. You will process moves in, out, and within the authority, deal with applications for reliefs and exemptions and make payment arrangements with customers.

Job Role

Collection/assessment officers provide high level quality, professional and comprehensive collection/assessment services across the Assessment Hub, are adaptable and are able to follow standard operating procedures with limited supervision.

Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.

Collection/financial assessment officers should actively support continuous improvement and the implementation of automation and efficient ways of working.

Key Accountabilities:

Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.

Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.

Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner

Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate