Customer Service Advisor

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success they are now looking to recruit a Customer Service Advisor to allow them to continue their exciting growth plans.

Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you'd like to be part of?

As a Customer Service Advisor, you will play a crucial role in delivering an excellent customer Journey during the length of a customer's agreement.

Role responsibilities;

Resolve customer queries over the phone, ensuring they have received an excellent customer experience.
Resolve customer queries via email in a professional and timely manner
Where required, liaise with internal teams to ensure the best customer outcome possible.
Maintain thorough and accurate agreement records within our bespoke administration system
Settle and close customer agreements, arranging refunds where necessary
Apply customer payments to their agreement on a timely and accurate basisKey skills required;

Previous Customer Service role experience
Thrives in a fast paced and demanding environment
Friendly and professional manner
Genuine passion and care for customer experienceSo, why would you want to work here?

They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

This role is based in Newport, with two days in the office per week giving you the best of both worlds

Benefits you can expect:

25 days annual leave + bank holidays
Half a day's seasonal shopping holiday
The day off for your birthday
2 additional days holiday after 5 years' service
Hybrid working options.
Private Medical Insurance
Subsidised gym membership
Pension scheme
Lots of company events and rewardsOur client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

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