Support Manager

Reference: GRP/AG/17-05/1166

Job Title: Support Manager

Salary: Competitive

Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday - 40 hours per week 

Location: Ipswich

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. 

Would you be interested to join a leading facilities managementcompany with a reputation for excellence?    

We are currently recruiting for a Support Manager to join our passionate and driven team in Ipswich!

To help OCS develop and maintain a positive approach to QHSE by coaching , supporting, advising and guiding senior managers and operational teams in relation to QHSE matters. Influence behaviour and coach others to deliver the QHSE Management System. Deliver a risk based QHSE audit programme and to carry out accident and incident investigations (as directed)

Your primary responsibilities will include:

Functional

To help up-skill operational management so that their QHSE competence, confidence and abilities are enhanced.
To participate in policy and process review to help achieve simplicity of access, easy understanding and full implementation.
To communicate proactively on QHSE issues and, as requested, prepare reports, bulletins and briefs to promote learning.
To react to emerging challenges and adapt as necessary.
To support delivery of QHSE strategic objectives and initiatives targeted at continual QHSE improvement.
To support the business to manage effectively QHSE matters and to be capable of taking appropriate and timely corrective action when required.
To carry out QHSE audits, to be completed to an agreed schedule, in order to identify nonconformance and advise upon corrective actions.
To carry out accident and incident investigations (as directed) and produce reports with recommendations in conjunction with management to facilitate corrective and preventative action.
To provide competent advice and support to the business to assist adverse event investigation and proactive follow-up of lessons learnt.
To liaise, as required, with any enforcement authority (e.g. HSE, EHO) carrying out an investigation involving OCS and to co-ordinate any requests from that authority
To represent the QHSE Team at meetings providing specialist knowledge and guidance on compliance and resilience activities.
To give credibility to the role by actively building effective working relationships with customers and key stakeholders.
To have compliance oversight of the OCS UK&I Estate, working closely with the estates team and technical operations team to ensure compliance with legal and other requirements. 
To help manage the COSHH library, working with procurement and service streams to rationalise the approved chemical product listing.
To keep up to date with new legislation and industry initiatives to ensure maintenance of CPD
To work collaboratively and constructively with other members of the QHSE Team to ensure a consistent and seamless delivery of QHSE support across OCS.

General

Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties.
Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.

About You:

Applicant must have the right to work in the UK

Necessary

General secondary education with a high level of numeracy and literacy
NEBOSH National General Certificate in Occupational Health and Safety (or equivalent)
TECH IOSH status
Detailed and comprehensive knowledge of Health and Safety compliance and statutory requirements placed on the business.
Extensive practical safety management and delivery experience, preferably in a services, manufacturing, industrial or engineering environment. A working knowledge of environmental law is preferred.
A proven history of working in relevant industry sectors is important combined with specialist knowledge of services e.g. hard services, cleaning, working at height, security, catering, logistics, grounds maintenance, cleansing, aviation and transport, facilities management.
A credible level of experience in investigating significant events and in dealing with enforcement agencies. A good knowledge and understanding of civil claims and criminal enforcement.
Combined with the hands-on delivery required in this role is strategic project work. Therefore, an analytical approach to problem solving and decision making is essential.
Able to operate and communicate competently with any level of customer within both the internal and external client organisation.
The ability to demonstrate proactive customer relationship management and effective relationship building is essential.
Confident when dealing with the enforcing authorities.
Seek to create a “Just Culture” model learning from mistakes.
Behaves in an ethical and sustainable way in all they do
Full UK drivers license.

Desirable

NEBOSH Level 6 National Diploma for Occupational Health and Safety Management Professionals (or equivalent)
Be committed to performance excellence.
Seek to be motivational and encouraging.
Have open and transparent communications.
Create constructive and respectful relationships.
Recognise that diversity and difference are assets.
Demonstrate a consistently positive attitude to work.
Seek to ensure all staff are treated fairly.

Core Expectatios

Show flexibility in working arrangements to ensure that a high level of service is delivered.
Self-motivated and able to work effectively in a fast-paced environment
Have a positive and focused attitude when dealing with all colleagues
Be able to take personal responsibility
Have a flexible and positive attitude towards work
Be keen to continuously improve own learning and development
Support and embed the UK & Ireland group’s corporate values.

Benefits:

Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
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