Ocean Import Agent

Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
 
Major Duties and Responsibilities
Operations/Industry Knowledge
Customer Service
Vendor Relations
Procedure and Productivity Standards Adherence
Accounting
Accurate and Timely Billing
Self Development
Understand department process flow, looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary