Customer Service Representative

Position: Customer Service Representative (6-Month Contract)
Location: Liverpool, UK
Industry: Pharmaceutical Manufacturing

Job Description:

We are seeking a dedicated and experienced Customer Service Representative to join our dynamic team in Liverpool on a 6-month contract. The successful candidate will play a crucial role in ensuring exceptional customer experiences through effective communication and efficient problem-solving. This position requires a strong background in customer service within a manufacturing or FMCG environment, coupled with proficiency in ERP systems, particularly SAP.

Key Responsibilities:

* Handle customer inquiries via phone and email, providing timely and accurate information.

* Manage customer orders and ensure seamless processing using ERP systems (SAP).

* Address and resolve customer complaints and issues, maintaining a high level of professionalism.

* Coordinate with internal departments to fulfill customer requirements and ensure satisfaction.

* Maintain detailed and accurate records of customer interactions and transactions.

* Assist in the development and implementation of customer service policies and procedures.

* Contribute to continuous improvement initiatives within the customer service department.

Qualifications:

* Proven track record of working in customer service roles, specifically over the phone and email.

* Experience with ERP systems, with a strong preference for SAP.

* Background in pharmaceutical manufacturing or a related manufacturing/FMCG business is essential.

* Excellent communication and interpersonal skills.

* Strong problem-solving abilities and attention to detail.

* Ability to work effectively in a fast-paced and dynamic environment.

* Proficient in Microsoft Office Suite