のポスト: エンジニアリング に スコットランド | Posted: |
Role: Onsite IT Support Engineer
Location: Houston, Texas (Onsite working - 5 days per week)
Salary: Flexible dependent on experience, plus company benefits including pension and private medical cover
An accomplished, Onsite IT Support/Desktop Engineer is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services.
The IT Support Engineer will focus on providing IT services to end users. This will be a face to face role, working in the office 5 days per week.
You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure.
Role:
The Onsite IT Support Engineer will deliver quality IT services from the respective HUB location, collaborating with various IT delivery teams to ensure the business meets its current and future requirements
Acts as a liaison between technical and non-technical staff, communicating technical concepts clearly and understandably to the end-user
The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes
Understanding agreed Service Levels, ensuring SLAs and KPIs are met consistently, and providing the best support possible to business usersRequired experience:
Solid, recent experience in IT Deskside/Desktop support across medium/large organisations
Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows
Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential
Ideally ITIL and MCSE qualified
Strong customer service orientation, good communication, teamwork and interpersonal skills
Ability to problem-solve complex hardware and software issues and operate under own initiative
Knowledge of a variety of OS, Wifi, network fundamentals, software, and systems
Fluent in mechanisms such as anti-virus, peripheral, workstations, and Cloud
Attention to detail and the ability to multitask in a fast-paced environment
The role is fully onsite based in Houston, Texas, and you will be expected to commit to working full time in the office, please consider this when applying for the role.
If you are interested in the role and would like to apply, please click on the link or contact Jackie Dean at Jumar to be considered.
We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
