Fleet Controller

Bennett and Game Recruitment are working with a Fleet service management company. They offer the following services - Driver, maintenance and crash management along with fleet administration and garage partnership. They are looking for a Fleet Controller based in their Corsham location to deliver outstanding service to their customer base through the handling of inbound and outbound calls, Fleet service portal and e-mail traffic through our Service Support Centre. Efficiently and effectively handling all customer requests and facilitating these in line with client parameters. Delivering the personal exclusive experience to all customers.

Fleet Controller Position Overview

Answering inbound calls presented within the agreed business KPI's
Managing requests for booking requirements (Include but not limited to)
Service
Repair
Breakdown
Glass
Tyres
Rental

Managing the daily task allocation within the operating system, planning, prioritising, and demonstrating effective time management to ensure all planned and unplanned activities are executed.
Managing phones supplier requests for authority (basic maintenance and tyres)
Managing the bookings@ inbox, sending holding emails, and responding within a timely manner
Actioning portal messages and tasks within the bookings bucket on the portal. (Include but not limited to)
Driver App bookings
Check on site
Timed out bookings
Declined bookings
No show tasks

Creation of accident claim forms (IRR & FNOL's)
Assign VOR status as required and add a review for a dedicated fleet controller.
Arrange vehicle movements (Car Carry)
Managing breakdowns follow-ups via phone or external portals
Amberon OOH bookings
Assistance with any cross-over of PMI/Equipment bookings.

Fleet Controller Position Requirements

Fleet Controller Position Remuneration

Salary - 25K

Profit related bonus in the Summer and in December

21 Days Holiday

Death in service

Bike to work scheme

'13th Month' which is an extra months' salary ( pro rata depending on the date of joining the business)

Working Hours (Flexibility Options)

Mon - Fri

7am-4pm

7.30am- 4.30pm

8am - 5pm

8.30am - 5.30pm

9am - 6pm

One Saturday morning in 4

7am -11 am or 8 am-12pm

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer