게시된 위치: 기타 속 메리랜드 | Posted: |
Job Description
Provide leadership and expertise to troubleshoot and review and recommend improvements based upon “best practices” and R12 functionality for the following Budget-to-Report (B2R) business process flow areas and tasks:
1. Budget Planning & Formulation
2. Federal Admin
3. Distribute Budget
4. Manage Budget
5. Manage Continuing Resolution Authority
6. Reprogram and Rescind Funds
7. Maintain the General Ledger
8. Create and Post Journal Entries
9. Prior Period Adjustments
10. Support Month and Year-End Closing and Reporting
· Provide expertise in Oracle GL, FV, SLA, modules to triage, troubleshoot and resolve issues
· Work with customers to streamline operations and improve overall solution
· Document Help desk trouble tickets in the help desk ticketing tool and leverage the tool to create help desk metrics and frequently asked question guides.
· Analyze and resolve reported help desk problems
· Triage problems to determine potential causes and resolve or escalate issues as appropriate.
· Develop and conduct functional help desk training sessions for help desk team members · Support Help desk 5 days per week on client site
· Must provide leadership and expertise to troubleshoot and review Sub-Ledger Accounting (SLA) rules and recommend improvements based upon “best practices” and R12 functionality
· Provide requirement analysis, process review, configuration and development, documentation, and implementation services for production sustainment and system enhancements within a shared service Oracle Federal Financial R12 environment
· Identify and document requirements working with users
· Identify processes, document gaps, and provide solutions to bridge gaps and enhance processes for customer migration to R12 Global Model
· Updated Oracle R12 configurations and documentation in multiple environments, as needed
· Assist with training sessions and documentation
· Assist with creating training materials
· Ability to plan, coordinate, and provide cut-over activities for adding new customers into the production environment and post-production support
· Provide input to planning and scheduling direction for project and release management
Experience working with existing account generators and rules and recommend improvements based upon “best practices” and