Team Leader

Monday to Friday, 9-5
London – Thamesmead, SE28 – hybrid working available

Closing date: 26th May 2024

An exciting opportunity has come up for a Team Leader (Collections) to join our Social Collections Team on a full time and permanent basis based at our Thamesmead Office in London, SE28.

What you’ll need:

* Proven experience of leading and motivating a team (including performance management).

* Strong customer service experience.

* An understanding of Housing Benefit and the Universal Credit programme.

* Be committed to continuing professional development.

* Have a strong understanding of the value of data analytics.

* Relevant experience.

* Be a highly motivated individual with a passion to drive a team towards success.

If this sounds like you, we want to hear from you!

A bit about the role:
As a Team Leader - Collections, you will have excellent leadership skills, strong communication skills, both written and verbal, with the natural ability to network and build effective relationships within the collections team and with key stakeholders across the organization, while always putting the customer first.

Some of the key results for the role include:

* Regular auditing and compliance relating to income collection policies and procedures to ensure statutory and regulatory requirements, best practice, and continuous improvement are adhered to.

* Ensuring effective staff performance management is continuously monitored, so that all staff meet operational performance, targets, and behavioural expectations and in a manner and style which supports and promotes high staff morale and personal development.

* Maintaining high standards of performance and positive outcomes through effective training, support and monitoring, investigation of complaints, including improving services from lessons learnt.

This role will require a minimum of 1-2 day working in the office. Must have a hybrid flexible approach and be willing to travel to all Peabody office locations when required.

A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.

Here just a few of the benefits for working at Peabody:

* Flexible and hybrid working (depending on the role)

* Up to 30 days’ annual holiday plus bank holidays

* Competitive salaries that are benchmarked regularly against current market rates

* Two additional paid volunteering days each year

* Flexible benefits scheme, including family friendly benefits and access to a discount portal

* 4 x salary life assurance

* Up to 10% pension contribution