IT Support Engineer - 1st / 2nd Line

IT Support Engineer - 1st / 2nd Line

Location: Peterborough / Hybrid Working

Salary: £30,000

Role:

The IT Support Engineer will be responsible for working customer logged tickets day to

day, providing troubleshooting and support to our wide customer base.

Skills / Experience Required:

• Previous IT Helpdesk experience

• Customer Service / Customer facing skills

• Windows Server 2012, 2016, 2019, 2022

• Office 365 (Admin)

• Windows 10/11 (troubleshooting, maintenance, repair)

• PC/Server hardware (Servers, PCs and laptops)

• Microsoft Office products (Outlook, Word, Excel, etc)

• PowerShell/Batch creation

• Remote Access Tools (Splashtop, Datto RMM, Teamviewer, VPN, RDP, etc)

• Remote Monitoring and Management tools (Datto RMM)

• Networking (IPv4, IPv6, VLAN) creation, support and troubleshooting

• Router/Switch knowledge/configuration

• Security tools (AV, AM, Spamfiltering, Web Filtering, etc)

• Understanding Change Control Process

Desirable (not essential)

• Driver’s License

• Cisco/Unifi/HP configuration

• Ex-forces

• Autotask / Datto RMM Knowledge

• ITIL v4

• Project Management

• Experience with ISO27001, Cyber Essentials, PCI/DSS compliance

Bens:

• 25 days holiday (increases with time in role)

• Hybrid working

• Pension Contribution Scheme

• Training Budget and 4hr per week for personal training

• Cycle to Work Scheme