Patient Booking Administrator

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

Due to the increase of treatments and care we give to patients, our professional and detailed Administration department is expanding and have a new permanent opportunity for a focused Administrator to join the team.

• Are you a strong, detailed, organised and experienced Booking Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity?

• Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?

• Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone? 
If you are looking to be part of an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for an experienced Administrator to join our team.
 
As part of the Patient Booking team at Practice Plus Group Hospital, Birmingham, you will provide a comprehensive administration service to the unit, ensuring that all patients are treated in a professional and courteous manner, endorsing the patient focused approach of the team. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding. 

What you'll be doing

As the Booking Administrator, you will provide an efficient and effective booking service to patients. Your day to day duties will include:

· Answering telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments and referrals, distributing calls and messages.

· Providing advice in all matters relating to patient’s appointments, both by telephone and face to face.

· Booking theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.

· Using the computer system to record patient information including cancellations, DNA’s and patient’s attendance to outpatients or for theatres.

· Operating an efficient Patient Administration System (PAS) to ensure the timely and accurate recording of administrative and clinical information. 

What we’ll look for in you

You will be someone with substantial reception or administrative experience in the Healthcare or service sector who is passionate about delivering a high quality patient experience. Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!

If you have any questions or would like some more information about this vacancy, please contact (url removed)

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK