Patient Scheduler

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Due to the increase of treatments and care we are giving to patients, our Administration department have a new permanent opportunity for a Patient Scheduler to join an exciting new team, based at our new Birmingham Hospital.

Are you a patient focused administrator, who enjoys working to targets?   
Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?  
Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone? As a Patient Scheduler, you will be providing a professional and patient focused booking and administration service, answering calls from patients, carers, GP surgeries and other hospital’s regarding patient admissions and referral letters.  

What you'll be doing

As the Patient Scheduler, you’ll be supporting the clinical team’s and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions.  You’ll be tasked with monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead. 
You’ll be responsibility for identifying and registering all new patients and manage their referrals. You will need to confidently answer questions and provide advice to patient’s regarding their appointments.  

In this Patient Scheduler position, you’ll be playing a patient focused and supportive role, you will be keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations.  

Detailed, up to date and confirmed booking lists will have to be prepared in good time and issued to the related departments, such as the outpatient clinic and theatres.  

What we’ll look for in you

Whilst we are looking a strong Administrator, this position will suit those who may have worked in a telesales or call centre environment with a results / target driven background. 
You will be an effective communicator at all level’s both written and verbal and will be PC literate, being familiar with MS Office tools (Excel in particular), able to pick up new systems easily. 

Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time. 
 
Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!  
 
To apply for the role, click on the link below. If you have any questions contact (url removed)  

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK