IT Site Support Engineer

Type werk: Full-time
Salaris: 29.000 GBP/Jaarlijks

IT Site Support Engineer

Our Role

As a Site Support Engineer, you will provide technical support services across our Southern UK sites.?In this role, you will facilitate new site deployments and mobilizations as well as offering general IT support to the Southern sites.

This role will cover sites across the South from St Austell to Oxford.

Key Responsibilities

* We are looking for someone to be responsible for the setup and maintenance of remote site networks as well as the documentation of those networks

* We are looking for someone to be work closely with the service desk team and help by resolving and support issues whilst onsite at any of the remote offices

* We are looking for someone to be liaise with the service desk to ensure that any support need is fulfilled whilst on the sites

* We are looking for someone to ensure that all hardware is configured and ready to deploy at sites in accordance with build specification and customer requirements

* We are looking for someone to ensure that all network devices are configured in accordance with best practice security requirements and Network Plus build specifications and pre-tested

* We are looking for someone who will work as part of a team to achieve results on 1st time fix whilst attending site

* We are looking for someone to help and support for all customers; aking time to ensure all customers’ needs are met and strive to exceed customers’ expectation levels through great service

* We are looking for someone to comply with all systems, procedures and processes; so that the company and customer information is accurate

* We are looking for someone to in line with Service Level Agreements delivering the requirements of Network Plus, ensuring that targets are met

* We are looking for someone to deal with priority one incidents; escalating where necessary to 3rd line support and IT management

* We are looking for someone who will keep current with the latest desktop and mobile and network technology

Experience and Qualifications

* Full clean UK driving license

* Desktop and Server operating systems

* Hardware

* Mobile phone technology

* Network hardware configuration and troubleshooting

* Wireless network Systems

* Printing technologies

* An analytical mind, able to tackle a problem from different angles and make decisions quickly

* Strong communication - good written and oral communication skills

* Excellent interpersonal skills

* Ability to present ideas in business-friendly and user-friendly language

Network Plus at a Glance

* Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here

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