Geplaatst in: Financiën in Liverpool | Geplaatst: |
Collections Advisor
Location: Chester
Job Type: Permanent
Hours: 37.5 hours per week - Monday to Friday 8am - 4pm, 9am – 5pm OR 10am – 6pm + two Saturdays per month 8am -12pm (remote from home once fully trained). Saturday hours are paid in lieu
Salary: Up to £30k
KPI Recruiting are currently supporting with the recruitment of an Experienced Collections Advisor for our client located in Chester. As a Collections Advisor, you will support customers who have missed payments on their Hire Purchase agreements, assessing each case individually to identify suitable solutions.
Key Duties:
Contact customers regarding missed payments and assist in updating their agreements.
Review customer agreements and past interactions to understand their circumstances thoroughly.
Adjust repayment plans based on customers' current situations.
Provide support to customers in vulnerable situations.
Maintain clear and equitable communication with customers, both verbally and in writing.
Ensure timely completion of all agreed actions to optimize customer satisfaction.
Refer customers to charitable organizations for additional support and guidance.
Achieve daily and monthly targets individually and as part of a team.
Adhere strictly to regulatory standards, particularly concerning consumer rights and fair treatment.
Report any procedural or departmental risks and concerns promptly.
Skills Required:
Prior experience in credit control and collections is advantageous; comprehensive training will be provided.
Proficiency in Microsoft Office applications.
Basic IT skills.
Excellent written and verbal communication abilities.
Strong team player with a positive outlook.
Flexible and capable of meeting deadlines under pressure.
Company Benefits:
Generous pension scheme
26 days of annual leave, plus 8 bank holidays
Employee referral program
Casual dress
Opportunity to purchase extra annual leave
Access to Perks at Work benefits
Awards recognizing outstanding performance
Income protection scheme
Discounted gym membership
Employee assistance program
Employee of the Year award
Long Service awards
Discretionary annual bonus
Life assurance coverage
Paid volunteer days
Social events to foster team bonding
For more information, call Nadine on (phone number removed) or email CV to (url removed)