Geplaatst in: Financiën in Milton Keynes | Geplaatst: |
Salary: £26,000 - £30,000 depending on experience + up to 6% discretionary bonus.
Working Location: Milton Keynes – Hybrid once fully trained
Employment Type: Full Time, Permanent
As a Complaints Officer you will be responsible for the end-to-end review of your own caseload of complaints from receipt to final decision ensuring that complaints are thoroughly reviewed, investigated, and resolved in a timely manner with a high degree of compassion and in line with our regulatory requirements.
What we offer:
* 27 days annual leave (plus bank holidays) and a holiday purchase scheme
* Generous pension scheme, with an employer contribution of up to 10.5%
* Life Assurance (x4 salary)
* Subsidised private medical insurance
* Cycle to Work scheme
* Employee discounts platform, including gym discounts
* 24/7 employee assistance programme supporting your mental wellbeing
* 2 days volunteer leave
* Equalised maternity, paternity, adoption leave and pay for all new parents
* Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions
What you’ll be doing
* You will be an ambassador for the company, speaking with homeowners to support with simple complaints that the business receives.
* This role involves thorough end-to-end complaint investigations, liaising with other departments and stakeholders to ensure good outcomes are reached for our policyholders and effectively communicating your decision in a professionally written final response letter.
* You will also support your Complaint Handling colleagues in assisting with progressing more complex cases where possible.
* You will have excellent telephony skills with the ability to articulate your findings in a clear and simple way without compromising the level of customer service.
* Continuously keeping admin records/ internal systems up to date for paper trail and audit purposes.
The ideal candidate will have
* FCA working knowledge and understanding is essential for the role.
* Complaints experience in an office-based role is essential.
* Computer literate.
* Strong written and verbal communication skills