Front Office Coordinator

The Front Office Coordinator is responsible for overall front desk activities, providing in-person customer support, and triaging and responding to workplace inquiries via JIRA and Slack.
Reception:

Greet office visitors and ensure they are properly checked in (i.e. Visitor Lanyards)
Proactively provide resources to office visitors connecting them with WIFI info, offering refreshments, answering questions, and arranging transportation for candidates after their interviews
Work with Corporate Security to plan for arrival and smooth check-in experiences for VIP and event guests
Work with the client hosts and internal partner teams. (eg CorpSec, Events) to ensure adherence to the clients visitor policies
Inspects reception equipment to ensure good operating condition (iPads, parking validation machines, screens, telephones etc.)
Ordering and restocking office supplies as needed
Maintains clean, neat, and orderly appearance of reception area at all times
Store luggage and coats using site protocol
Validate parking and support relevant parking equipment as applicable
In offices where we have phones, answers telephone in friendly, professional manner
Creates, maintains and updates a file of services including transportation sources, accommodations, and referral contacts
Ensure approved music playlists are being used
Manage any lost and found returned to the front desk when Security is not present to log items
Manage the auditing process of items that expire in our Lost and Found past our 90 Day window
Manage all approved literature or magazines in the reception
Manage any swag or pins provided to employees as required
Manage incoming mail and provide assistance with outgoing mail as needed
Ensure relevant invoices are submitted in a timely manner
Customer support:

Ensure prompt and positive responses aligned with the Client expectations of customer support and protocol to office incidents and requests
Ensure all Jira tickets are answered within the SLAs, respond to and manage all tier 1 tickets, ensure tier 2 and tier 3 Jira tickets are appropriately triaged within the SLA
Monitor #workplace Slack channel and respond to site specific questions
Monitor #[OFFICE] Slack channel and respond to workplace questions
Respond to ad hoc Slack notifications from Employees about Workplace or site specific questions redirecting to appropriate resources or channels as necessary
Act as a point of contact for Employees seeking help navigating all aspects of their workplace; both in-person and by email/Slack