Publisert i: Ledelse i West Midlands | Posted: |
Our client a small dept supplying construction site equipment to a variety of industries is on the lookout for an Operations / General Manager to oversee its small depot close to Tamworth.
As part of your role you will manage a small team of around 15 individuals
The role comes with a £35k salary as well as a company vehicle.
This is a key leadership role responsible for overseeing the day-to-day operations of the company, ensuring efficiency and effectiveness in all operational aspects. This includes managing field staff/teams, resolving daily issues, and driving continuous improvements for the business.
KEY RESPONSIBILITIES
Operational Delivery
Ensure all operations are carried out in an appropriate, cost-effective way
Plan day-to-day jobs, allocate operatives and vehicles
Prepare quotations and RAMS (Risk Assessment and Method Statements)
Book in collections prior to site deliveries
Supervise loading and unloading of vehicles
Ensure operatives complete timesheets, clock in daily, and distribute information for seamless payroll processing
Liaise with the central fleet management team to maintain vehicles to legal and business standards (servicing, MOTs)
Governance & Control
Be able to champion a safety first culture.
Manage the security of the premises and CCTV system
Review driving behavior of the team and ensure legal and business standards of driving are maintained
Maintain a list of non-conformances at the depot and customer sites, review recurring issues, and implement improvements (alongside the H&S team)
Cost control - approve purchase orders and goods received notes.
Innovation & Sustainability
Identify opportunities to improve service delivery or reduce costs by adjusting resources (e.g., recruiting employees with different skill sets or new types of vehicles)
Make proposals to the Senior Management Team (SMT) for investment/changes
Improve operational management systems, processes, and best practices
Commercial Accountability
Purchase materials, plan inventory, and oversee warehouse efficiency
Perform quality controls and monitor production KPIs
Gain a service delivery Net Promoter Score (NPS) from customers of >30
People Leadership
Demonstrate competency in recruitment, induction, holiday leave approval, performance management, absence management, handling concerns, identifying core needs for team members, and grievance management & disciplinaries (with support from HR and Business Leaders)
Create a positive working environment, demonstrating enthusiasm and empathy
Ensure team members are well-communicated with, respected, and listened to
Harness high performance and deal with poor performance
Ensure team members have clarity over their roles, responsibilities, and contributions to the overall business success
Establish and agree on operational objectives to measure performance against
Hold a monthly meeting with the QUENCH manager to understand best Health & Safety practices
Ensure new recruits are appropriately trained, and recurring mandatory training is kept up-to-date (e.g., Manual Handling Techniques, Tracked Barrow Operating, Towing Trailers) Complete occasional site work and surveys
Find ways to increase the quality of customer service
PERSON SPECIFICATION (EXPERTISE)
Experience, Skills & Qualifications
* Proven track record in operations management, preferably within the logistics industry, with a deep understanding of lifting and working at height operations.
* Comprehensive knowledge of industry regulations and standards, combined with a commitment to continuous learning and development.
* Demonstrated ability to drive positive change, foster continuous improvement, and effectively manage transformations.
* Exceptional leadership and team management skills, with a talent for inspiring and empowering teams to achieve their full potential.
* Keen problem-solving acumen and a detail-oriented mindset, enabling effective decision-making and solution implementation.
* Proficiency in IT software, including Microsoft Office Suite and project management tools.
* Outstanding communication and interpersonal skills, fostering collaboration and effective stakeholder management.
* NVQ Management Level 4 - or equivalent experience
* IOSH Managing Safely (Desirable)
* Full UK Driving licence