Field Service Technician

What we’re building
Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.
Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.
By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.
Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.
What we’re looking for
We’re looking for someone that is excited by our vision, eager for a challenge, and willing to learn on the job. We pride ourselves on transparency and operate in a lean, high-trust environment that encourages everyone to take ownership over their domain.
You will be a full-time member of our Field Operations team and will work from our manufacturing facility in Los Angeles, with significant travel time as well. Given that we’re a startup, you will be working in a fast-moving, dynamic environment that requires adaptability. That said, here are some responsibilities and qualifications we expect to stay relatively constant for this role.
Requirements
Core responsibilities
Maintaining and servicing customer boats in the field as well as our fleet of internal boats
Contributing to improving service standards, protocols, and processes
Collaborating with engineering and production teams to implement improvements on boat designs, production methods, or service processes.
Becoming an expert in assembling, troubleshooting, and disassembling all major boat systems
Basic qualifications
Proficiency using mechanical and electric hand tools
Willingness to travel at least 50% on average, and up to 75% during busy periods
Extensive experience building and troubleshooting electromechanical systems such as electric motors, batteries, sensors, electronics, controls, pneumatics, etc.
Experience interpreting engineering drawings, work instructions, electrical schematics, and product data sheets
Ability to stand 6-10 hours per day and lift up to 50 lbs
Ability to cultivate positive relationships with all external parties while working in the field
Ability to operate independently and make technical decisions supported by data
Excellent written and verbal professional communication skills
Bonus qualifications
High school degree or GED certification
Prior experience in a fast-paced manufacturing setting
Experience with welding, composites, or interiors
Comfortable pushing an intense but sustainable pace
Enthusiasm for boating and clean energy
At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.
Benefits
What we value
We value these five things above all else:
Ownership over both your work and the company’s success
Empathy for colleagues and for customers
Humility in problem solving and collaboration
Pragmatism for navigating ambiguity quickly and sensibly
Inclusion of different backgrounds, opinions, cultures, etc.
Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.
What you’ll get
Talented teammates that challenge you to be better
Access and often input to a wide range of business activities
An hourly wage between $30/hr - $40.50/hr
Semi-annual bonuses tied to impact
A meaningful equity stake
An opportunity to have an outsized impact on industry-defining vehicles
The ability to drive positive environmental change through your work
Nearly free health insurance (we cover 99%) and a 401k
Generous parental leave
Daily lunches, plenty of snacks, lots of swag, and more
Boat rides!
Hope to hear from you soon!
The crew at Arc