Customer Service Representative I

DATAMARK, Inc. is currently hiring for the position of Customer Service Representative I in our call center.
In this role, the Customer Service Representative I will handle incoming calls emails from customers, answering questions, resolving issues, and providing product or service information. They will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed in the call center. The Customer Service Representative I will, at all times, strive to provide a positive customer experience and ensure customer satisfaction. The salary for this role is $17.20 per hour with a $4.57 Health and Wellness stipend.
Responsibilities
Answer incoming customer calls and emails in a professional and courteous manner in our call center
Provide efficient and accurate assistance to customers, addressing their inquiries, concerns, or requests
Document all customer interactions and maintain accurate customer records
Update account information as needed, ensuring accuracy and completeness in the call center
Assist in resolving customer complaints or issues, escalating complex cases to the appropriate team members or departments for further investigation
Follow up with customers on a timely basis to ensure customer satisfaction and problem resolution
Stay up to date on company products, services, and policies to provide accurate information to customers as a Customer Service Representative.
Requirements
High school diploma or equivalent
At least 1 year of previous experience of customer service in a call center setting
Knowledge of medical terminology or coding highly preferred
Excellent communication skills, both verbal and written
Ability to remain calm and professional in stressful customer situations
Strong problem-solving and decision-making skills in a call center or customer service role
Good computer literacy and ability to navigate multiple systems simultaneously
Familiarity with CRM systems and customer support software
Ability to work in a fast-paced and dynamic environment
Strong attention to detail and accuracy
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long-Term Disability
Training & Development
Wellness Resources
$17.20 per hour
PLUS a $4.57 health and wellness stipend additional