Service Advisor

Vacancy - Service Advisor - Newcastle

Our client, is looking to recruit an experienced Service Advisor.

Proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. They recognise the hard work, flexibility and commitment and in return they offer an industry leading benefits package.

This includes competitive basic salaries plus;
Enhanced holidays that increase with service
Eligibility to join one of our car schemes
Critical illness cover after 2 years and Life Assurance
Smart Health - free access to support 24 hours a day, 365 days a year
Enhanced paid maternity, paternity and adoption leave

Responsibilities
Booking MOTs, services and other repair work for our customers
Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
Managing a high-volume of customers daily as well as telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications
As a Service Advisor in a busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

Working hours/days:
Monday to Friday - 8:00am to 5:30pm
Saturday (On a Rota Basis) - 8.00am to 12.00pm

Salary & benefits:
£26k basic
£30,800 OTE

Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager