Customer Service Executive

Customer Service Executive. £27,000 - £30,000 per annum, depending on skills experience. 33 days holiday, plus bonus.

Working 08:30 to 17:00, Monday to Friday.

About the Customer Service Executive Role:

As a Customer Service Executive, you will play a pivotal role in managing business-to-business (B2B) key accounts and end-to-end (A to Z) customer relations for our leading electronics manufacturing and distribution company. This position requires a proactive individual who can efficiently manage multiple responsibilities in a fast-paced environment.

Customer Service Executive Key Responsibilities:

Account Management: Develop and maintain strong relationships with key B2B accounts, ensuring a seamless flow of communication and service.
Stock Management: Monitor and check stock availability regularly to meet customer demands and avoid disruptions in supply.
Supply Chain Coordination: Organize and oversee the supply chain processes to ensure timely delivery of products.
Stakeholder Liaison: Act as the primary point of contact between internal stakeholders (including production, sales, and logistics teams) and external clients to facilitate efficient operations.
Customer Communication: Keep customers informed about their shipments, stock levels, and any potential delays or issues.
Issue Resolution: Address and resolve any customer issues swiftly to maintain service excellence.
Team Meetings: Participate in and occasionally lead meetings with customers and internal teams to discuss updates, issues, and strategies for improvement.
Customer Service Executive Qualifications and Skills:

Proven experience in customer service or account management, preferably in the electronics or manufacturing related industry.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Knowledge of supply chain processes and logistics.
Proficiency in using Microsoft Office, an ERPand (CRM) software.
Customer Service Executive Benefits:

Competitive salary and performance bonuses.
Opportunities for professional growth and development.
A dynamic and supportive work environment.
This role is ideal for someone looking to advance their career in customer service and account management within a leading technology sector. If you are driven, detail-oriented, and ready to take on new challenges, we encourage you to apply.

INDH