Director, Project Management

Job Description
You will be an account team's production lead the delivery of high-quality deliverables that power client satisfaction, meet our requirements, and balance client and agency economics.
As the Director of Project Management, you will lead a multi-skill (i.e. online and offline) team of project managers. You will oversee project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports. You'll report to the SVP, Project Management.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
Knowledge
PM Approach: Ensures that the project management team utilizes a flexible project management approach
PM Technical Skills: Leads large teams to bring complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be
Talent Selection: Demonstrates the ability to hire and retain capable people while cultivating diversity and career development
SOWs: Accountable for the accuracy of all team SOWs
Agency process: Develops important operational tools (i.e. team or brand specific processes)
Grow Talent: Grow mid-level producer talent; handle performance issues
Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects
Strategy
Resource allocation: Review all projects across account to resolve resource and skill requirements; guide resource allocation management; ensure the right resources are cast to the need
Project Plans: Accountable for account-level master project plan creation and management.
Process improvement: See opportunities to adjust processes for efficiencies
Quality Control: Structures and leads project status reviews; lead cross-team post-mortem sessions
Advising: Partners with account/ marketing team to provide directly to client(s) to manage expectations
Risk Management: Leads large teams to manage risk mitigation plans
 
Tactics and Execution
Agency Cost Management: Vigilantly seeks to improve both agency services and internal resources
Management: Responsible for the career development of others
Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks
Vendors: Point of escalation for vendor management concerns
Scope Definition: Scopes and estimates complex, multi-channel engagements
 
Client Relationship
Relationship: Client-facing lead on issues related to production and project management
Client knowledge: Understands the client's business and plans projects accordingly
Accountability: Own vendor/partner relationships
Problem Solving: Difficult or complex production discussions with client and facilitate resolution
New Business: Production lead on new business pitches; identify upsell opportunities