2nd Line Support Engineer

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2nd Line Support Engineer - South East London/Kent - £28,000 - £36,000 + Excellent Benefits

Overview:
*This position requires you to have a full UK driving licences and access to a vehicle*

An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support.

You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements.

Role & Responsibilities:

Handle escalated calls from 1st line Service Desk team
Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
Administer backup and disaster recovery systems and processes
Management of relationships with third parties and suppliers
Keep operational documentation up to date
Attend client sites for issue resolution and pro-active maintenance
Essential Skills & Experience:

Minimum 3+ years experience on a helpdesk or technical support role
Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
Experience managing Azure, primarily Virtual Machine Infrastructure
Good knowledge of Hyper-V and VMware ESX
Strong knowledge of Microsoft Exchange Server, Office 365, SharePoint and Azure AD
Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
Experience in managing Cisco switches and routers.
Knowledge of Windows Script Host/VBScript/ PowerShell
Desirable:

Previous experience working for a Managed Service Provider or Consultancy
Package:

Basic salary ranging from £28,000 - £36,000
Hybrid working - 3 days onsite, 2 days WFH
Excellent benefits package
25 days holiday
Pension scheme